Innovating the Business of Facilities Operations: A Framework for the Next Major Advancement in Facilities Operations

  • William P. Gnerre Interval Data Systems, Inc.
  • Gregory Cmar Interval Data Systems, Inc.
  • Kevin D. Fuller Interval Data Systems, Inc.
Keywords: Facilities Operations, energy

Abstract

Facilities leaders are under budget pressures that manifest themselves as a need to do more, limit headcount, go faster, and reduce energy costs. There is an urgent need to improve operations to meet these constantly increasing demands. Sound familiar? Then this article is for you.

Two main business facts form the core of this article. First, businesses need to change, and make no mistake, operating a facility is a business. Incremental improvements happen continuously, but every once in a while there needs to be a quantum leap forward— something more revolutionary than evolutionary. Often, technology is an agent of change (PCs, internet, DDC, CAD), but it is only a catalyst. For major progress, facilities leaders must realize the need to do something very different, embrace the idea of innovation, and be willing to make fundamental changes to how the group operates.

Second, data are immensely valuable. This is true for every business function within every industry. Facilities operations is no different, just a little behind the curve. The facilities industry has focused its technology advancements on hardware effi ciency and control technology, but still has not seriously embraced information technology (focus on information). The few that have operate in a different world than the rest.

The value of using data and information technology to advance the business of facilities operations has been proven. The examples and situations in this article are real, taken directly from various facilities organizations. The use of data is a foundation that affects much more than just operational effi ciency.

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Author Biographies

William P. Gnerre, Interval Data Systems, Inc.

William P. Gnerre is CEO and cofounder of Interval Data Systems, Inc. Bill has twenty-plus years of technology entrepreneurial experience, with an exemplary record of bringing enterprise software applications to market and dealing with user adoption of new technology. His previous roles include vice president of Circadian Software, an energy information software company; cofounder of ChannelWave Software, marketing roles within the engineering document management and CAD industries, and various engineering positions. Bill holds a degree in mechanical engineering from Northeastern University. bill@intdatsys.com

Gregory Cmar, Interval Data Systems, Inc.

Gregory Cmar is CTO and cofounder of Interval Data Systems, Inc. Greg is an expert on energy systems and how to manage them using interval data. He has 30 years of experience in facility operations, energy conservation, energy analytics, energy auditing, monitoring and control systems, and utility billing, as well as database, application, and automation technologies. Prior to IDS, Greg was a cofounder and director of engineering at ForPower, an energy conservation consulting fi rm; engineering manager at Coneco, a subsidiary of Boston Edison; vice president of Enertech Systems, an energy monitoring and control systems contractor; and held various roles at Johnson Controls, the Massachusetts Energy Offi ce, and Honeywell. Greg holds patent #5,566,084 for the process for identifying patterns of electric energy, effects of proposed changes, and implementing such changes in the facility to conserve energy. greg@intdatsys.com

Kevin D. Fuller , Interval Data Systems, Inc.

Kevin D. Fuller is executive vice president of Interval Data Systems, Inc. Kevin brings over 25 years of technical and marketing experience in database, data warehouse, OLAP, and enterprise applications to IDS, where he is responsible for marketing and product development. Kevin has a strong understanding of how businesses use data to their advantage. He has previously worked for Verilytics, Open Market, CompuServe, and cofounded Softgoods Development. He started his career in programming and customer support roles after graduating with a mathematics degree from the University of New Hampshire.
kevin@intdatsys.com

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