AN M/M/1/N FEEDBACK QUEUING SYSTEM WITH REVERSE BALKING

  • Rakesh Kumar School of Mathematics, Shri Mata Vaishno Devi University, Katra, India
  • Bhupender Kumar Som Jagan Institute of Management Studies, New Delhi, India
  • Sunidhi Jain University School of Management, Kurukshetra University, Kurukshetra, India
Keywords: Reverse Balking, Feedback, Queuing Theory, Customer Impatience

Abstract

In this paper we develop an M/M/1/N feedback queuing system with reverse balking. Reverse balking is a type of customer behavior according to which an arriving customer joins a system with high probability if he encounters large system size and vice-versa. This behavior of a customer can be observed in many businesses such as investment. Feedback customer in queuing literature refers to a customer who is unsatisfied with incomplete, partial or unsatisfactory service. We derive the steady-state solution of the model and obtain some important measures of performance. Sensitivity analysis of the model is also performed with respect to the parameters involved.

 

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Published
2015-04-25
Section
Articles